Contact info:

Phone: 210-758-7533

Phone: 212-372-0333

Email: yramos5101@yahoo.com

Yolanda G. Ramos

Sr. Citrix Systems Engineer

Global Architect

Security Clearance

Top Secret

Key Skills and Knowledge

Application Development

Database Design and Integration

Data Conversion

Data Migration

Domain Expertise & Solutions

Demand and Supply Chain

Management

Order Fulfillment

Distribution

Warehousing

Policy Deployment

Databases

Oracle

SQLServer

Access

Operating Systems

Windows 2003, 2008r2

UNIX

Netware 3.1

Programming Languages & Tools

SQL

Perl

Visual Basic

UNIX Shell Scripting

Java

HTML

VB Script

XML

C

Clipper

VB.Net

ASP.Net

JavaScript

Skills Summary

Design, develop, test and integrate Citrix products across various Microsoft Windows platforms. Design,

develop, and package Citrix ICA32 Client for various Windows workstation platforms. Integrate application

solutions in single server farm across multiple zones through Web Interface for application delivery.

Integrate application solutions across multiple farms in a global environment consisting of 18,000 users and

provide a global remote access solution.

Project Experience

Pomeroy, Inc

Port Authority of NY and NJ, New York, NY

Sr. Citrix Systems Engineer

5/2002-7/2014

I served for 12 years at the Port Authority of New York and New Jersey as the main Citrix and

Remote Access Engineer through three different contracting companies, IBM, Unisys, Inc., and

Pomeroy, Inc. A contracting company cannot hold an IT contract for The Port Authority of NY and

NJ for more than 5 years. In May of 2002, I was contracted to design and implement a remote

access solution using Citrix and Windows platform. In 2002, that consisted of a Windows NT4

TSE and Citrix Metaframe 1.8. Through the following years, I migrated the environment through 4

hardware and software migrations. The most recent being Presentation Server 4.0on Windows

2003 environment to Citrix XenApp 6.5 on Windows 2008r2 servers. The production Citrix Farm

consisted of 16 Citrix member servers, 2 datastore servers, 2 licensing servers, and 2 Web

Interface servers. The environment consisted of 120 applications load balanced across two sites.

Application and site authentication was two tier using Novell and Windows Active Directory

configured as a single sign-on solution. The current environment migration consisted of two

parallel Farms in which users were being migrated from Novell/Windows authentication to

Windows Active Directory and mandatory profile authentication. I was responsible for the overall

design of the Farm including a load balancing and redundancy solution. The environment

consisted of 16 physical servers and 4 virtual servers. The Citrix virtual machines (vm) were

deployed using VMWare and Citrix Provisioning Services. I was also the web developer for the

Web Interface 5.4.0 main site build and configuration. It is my responsibility to build the servers,

install more than 40 core apps on each server, apply over 256 Windows and Citrix policies to lock

down the system and deploy the desktop image to end-users. After 5 years of being onsite, I

moved to San Antonio, Texas and continued to support the environment remotely. I would assist

with the budgeting, ordering, and delivery of all physical hardware. I would build the primary

Windows/Citrix server, image that server, then clone the remaining physical servers. All this work

was done off-site, remotely as part of disaster recovery. On the application side, I would configure

and deploy the client software, configure and deploy published applications, load balance the

Farm across two sites and handle escalated server or user trouble tickets. Due to sensitive

security information, I was responsible for the project management, application design and

deployment, and Windows/Citrix server administration without backup. I was on call 24x7x365 for

12 years.

August 2007 – Migration from Windows 2003 and Citrix XPe to Windows 2003 SP2 and Citrix

Presentation Server 4.0.

System Disaster Recovery is a main focus of the Port Authority. I spent several months developing a DR

strategy that included building or rebuilding a Citrix server remotely through a remote access solution. I

used a Windows2003 SP2 ISO to build or rebuild a server, ServerRaid ISO to build the RaidLevel Array,

and the Firmware ISO to update the server BIOS and firmware, I developed the ability to completely

rebuild a Citrix server remotely. Another DR strategy is to image an existing server and restore that

image to an out-of-box server through the use of IBM’s RSA (Remote Supervisor Adapter. The next

migration phase includes developing a project plan to integrate Citrix Web Interface with Secure

Gateway as a vpn solution replacing the use of a full 32bit client on remote users desktop. Project plan

also includes the migration of the Citrix environment from Windows 2003 SP1 and Metaframe

Presentation Server 4.0 to Windows 2003 SP2 and Metaframe Presentation Server 4.5. Farm

authentication is integrated with Novell Netware eDirectory 6.5 using LDAP, Novell SecureLogin, and

Citrix Pass-through authentication for a Single Sign-On solution. The Citrix environment currently

consists of more than 40 applications which are the Port Authority’s core application suite encompassing

several departments.

• January 2006: Migration Project from Windows 2000 to Windows 2003 and Metaframe Presentation

Server 4.0. Designed, developed, tested and implemented Citrix environment on windows 2003SP1 and

Citrix Presentation Server 4.0 with SQL Server as the Farm’s Data Store. Environment consist 20

servers in one Farm with 2 Zones and incorporates the Port Authority’s VPN solution for remote access

client/server communication. Server security consists of local and domain security policies. User

authentication is shared with Netware’s 6.5 eDirectory at the network resource level and encompasses

Citrix policies at the server level.

• Migration project from Windows NT4 to Windows 2000 and Citrix XP Enterprise.

Designed, developed, tested and successfully implemented Citrix environment on

Windows 2000 with Citrix XP Enterprise Feature Release 3 with a SQL Server as the

Farm’s Data Store. Environment consisted eight servers in one Farm with one Zone and

incorporated the Port Authority’s VPN solution for remote access client/server

communication.

• Designed, developed, and tested Citrix Web Interface server to present Citrix published

applications in HTML format to users implementing IIS and Citrix Nfuse Classic product.

• Designed, documented and implemented Disaster Recovery plan using server imaging

process using Symantec Ghost and FDR Upstream.

* Developed the project plans for two Microsoft Windows server migrations from Windows

NT4 to Windows 2000 SP4 to Windows 2003 SP1 and Citrix Metaframe 1.8 to Metaframe

XP Enterprise Feature Release 3 to Metaframe Presentation Server 4.0

* Designed and implemented the Metaframe Farm SQL Data Store on Windows 2000 and

Windows 2003.

* Designed, developed, tested and deployed Citrix ICA32 Client 7.00.17534 to 250 remote

users.

State of New Jersey

Aventis Pharmaceuticals,.

Sr. Citrix Administrator

5/2000-5/2002

  · Lead Citrix Administrator of 5 member Citrix team and 18 member NT Admin team

for one of the largest pharmaceutical companies headquartered in Germany and

France with locations worldwide.

  · Global RAS support with extensive remote access support for users dialing in using

third party VPN software.

  · Responsible for all levels of Metaframe support including

o -building and configuring TSE load-balanced Metaframe servers in

multiple farms

o installing and configuring processor intensive applications and

distributing them across various platforms.

o -use of Citrix Resource Management Services and Compaq Insight

Manager for monitoring server farm and network services.

  · Hardware includes various Compaq models primarily DL380's, DL580's with RAID 5,

Windows NT 4.0, Windows 95, and Windows 2000 workstations.

  · I shared Citrix administration for 55 Citrix servers and 10 test Citrix servers. The

Bridgewater site held 600 Windows servers with support distributed among an 18

member support team. Along with 12 Citrix servers I was also responsible for 40

non-Citrix servers.

State of Texas

Frost National Bank

Internet Banking.

3/1998 – 5/2000

• Supervised and supported all systems relating to Frost National Bank's

Internet Banking product as well as direct supervision of a four-member

support team.

* Monitored the successful transfer of all Internet banking related files

containing customer account balances, transaction images, and money

transfers between the mainframe/DEC/Unix environment at Frost National

Bank and the VBM system in Wisconsin (web server).

* Provided support to my team who worked with the Wisconsin Command Center to

troubleshoot file transfer failures between the two sites and coordinate manual system

restarts. It was this department’s responsibility to monitor the web-server's MLE

software, also in Wisconsin, for accurate updates of banking customer's accounts.

* Responsible for tracking the progress of each team member’s abilities

and skills for progress reviews.

* Met with other managers on a weekly basis to provide status reports on

delivering to the customer real-time account balances, money transfers,

on-line bill payment, check imaging and other banking Internet services.

On call 24/7

State of Texas.

H.E.B Grocery, Inc – Facility Alliance

2/1990-7/1997

Functioned as the Department Manager for this Division's IS personnel, which consisted of twenty IS

professionals in three different locations. This was a 350-user department, which housed all the architects,

and engineers that dealt with building every facility associated with this multi-million dollar corporation.

Duties involved the

daily monitoring of all 350 user systems across the different departments in three different sites

all HP Net Servers; one SUN Unix server with connectivity to the mainframe.

Met weekly with other Department Managers to discuss their IS needs and receive project updates.

Met with the Vice President of this department once a week to keep him updated and to address new IS

related requisitions requiring his approval.

Also met with one of the company's Sr. Vice President once a month to provide an overall status report of

new or existing projects.

Main responsibility was to direct my team in delivering server services and system support 24/7.

Operational procedures were implemented at the user level to provide proper support to every user and to

offer guidance in case of computer related issues.

I received status reports from my team leads at each site on a daily basis.

This company was 80% mainframe dependent which required a broad area of understanding between the

mainframe, HP servers and desktop computers over a token-ring and Ethernet LAN/WAN.

20% of the department users were field personnel which required a deep understanding of problem solving

remote access dial-up issues.

This company's 235 stores uploaded and downloaded data via satellite communication relays to the

mainframe nightly.

I worked diligently to provide my team support or to assist with problems that might hinder the operations of

any system or the productivity of any user.

I was also responsible for the overall departmental budget for the fiscal year which totaled in excess of

$450,000. It was my responsibility to determine a best solution possible with minimal expense.

It was also my responsibility to meet on a quarterly basis with each member of the team and deliver a

progress report based on that member’s skills and abilities.

These reports were then combined at the end of the year to provide a Yearly Annual Review which

determined salary increases and/or promotions.

I was one of only two women that reported directly to a Company Vice-President. It was a daily challenge

for me to lead a strong team of professionals of this caliber. This has left me with a variety of experiences

that provides me with a strong appreciation for a person's individualism. The most important aspect of a

good manager is not only to listen but also to hear what the other person has to say.

Education

East Texas State University - 1987

Bachelor of Administration in Management Information Systems

Professional Certification

CCA and CCEA in Citrix Metaframe 1.8; Citrix Metaframe XPe/FR3; and

Metaframe Presentation Server 4.0; Citrix Resource Management Services, Citrix

Installation Manager; Citrix WI/Nfuse, and Citrix Access Suite; Citrix XenApp 6.5 Suite

Professional Training

Introduction To Business Blueprinting

Introduction to 3D-VE and 3D Blueprinting

3D-VE Infrastructure Modeling and Traceability